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Terms of Service

Last Updated: November 30, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Ariel Rieumont doing business as VisitSync ("VisitSync," "we," "us," or "our"), governing your access to and use of the visitsync.app website and our clinical trial management platform (the "Services").

BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST DISCONTINUE USE IMMEDIATELY.

2. Description of Services

VisitSync provides a cloud-based software platform designed to assist clinical research sites with managing patient visits. The Services include:

  • Study and protocol configuration and management;
  • Patient enrollment tracking and demographics;
  • Automated visit scheduling with protocol-defined window calculations;
  • Visit compliance monitoring, reporting, and team management.

3. Eligibility and Registration

The Services are intended for clinical research professionals. You represent that you are at least 18 years old and have the authority to bind your organization to these terms. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

4. Subscription and Payments

4.1 Fees: Services are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for all applicable fees. All payments are non-refundable unless otherwise required by law.

4.2 Auto-Renewal: Your subscription will automatically renew at the end of each billing cycle unless canceled prior to the renewal date.

4.3 Price Changes: We reserve the right to modify pricing with at least 30 days' notice prior to the next billing cycle.

5. Acceptable Use

You agree NOT to:

  • Use the Services in violation of HIPAA, GDPR, FDA regulations, or any other applicable laws;
  • Attempt to reverse engineer, decompile, or discover the source code of the Services;
  • Share account credentials or sell/sublicense the Services to third parties;
  • Use the Services to build a competitive product.

6. Customer Data and HIPAA

6.1 Ownership: You retain all rights to the data you upload ("Customer Data"). You grant us a license to process this data solely to provide the Services.

6.2 Protected Health Information (PHI)

If you process PHI as defined under HIPAA, you must enter into a Business Associate Agreement (BAA) with VisitSync prior to uploading such data. You are responsible for ensuring your use of the Services complies with HIPAA privacy and security rules.

7. Intellectual Property

VisitSync and its licensors own all rights, title, and interest in the Services, including all software, designs, and trademarks. You are granted a limited, non-exclusive license to use the Services for your internal business purposes.

8. Disclaimers and Limitation of Liability

The Services are provided "AS IS" without warranties of any kind. We do not guarantee that the Services will be error-free or uninterrupted.

To the maximum extent permitted by law, VisitSync's liability shall not exceed the greater of (i) the total fees paid by you in the 12 months preceding the claim, or (ii) $100 USD. We are not liable for indirect, consequential, or punitive damages.

Note: The Services are a tool for management and do not constitute medical advice or diagnosis.

9. Dispute Resolution

These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved by binding arbitration in Miami, Florida. You agree to waive any right to a jury trial or to participate in a class action.

10. Contact Us

For legal inquiries, support, or questions regarding these Terms, please contact us at:

VisitSync (Legal Dept.)
Email: support@visitsync.app